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We are representing a well known Private Equity Real Estate player specializing in the hospitality sector, and it is invested in a 4-star hotel brand known for delivering elevated, personalized guest experiences that blend comfort, style, and exceptional service. Located in the heart of Singapore, it is seeking a visionary General Manager to lead its team, drive performance, and set the standard for hospitality in our market.
This is your chance to shape the guest journey, build a high-performing culture, and grow a flagship property in one of Asia’s most competitive hospitality hubs.
As General Manager, you are the face of the hotel and the driver of its commercial and operational success. You’ll own the full P&L, lead a diverse team of 150+ staff, and ensure every guest leaves with a story worth sharing. You balance sharp business acumen with a genuine passion for hospitality, creating an environment where both guests and employees thrive.
Key Responsibilities
1. Strategic Leadership & Financial Performance
- Own and deliver annual budgets, forecasts, and P&L results. Drive RevPAR, ADR, GOP, and market share growth
- Develop and execute commercial strategies with Sales, Marketing, and Revenue Management to maximize occupancy and profitability
- Analyze market trends and competitor activity to identify opportunities and mitigate risks
- Ensure compliance with brand standards, local regulations, licensing, and health & safety requirements
2. Guest Experience & Brand Excellence
- Champion a guest-first culture. Set service standards and ensure consistent delivery of 4-star+ experiences across all touchpoints
- Monitor guest satisfaction scores (GRI, NPS, OTA reviews) and implement action plans to achieve 90%+ satisfaction
- Personally engage with VIP guests, handle escalations, and turn service recovery moments into loyalty wins
- Oversee quality of rooms, F&B, events, and facilities to maintain brand reputation
3. Team Development & Culture
- Lead, coach, and inspire all department heads: Front Office, Housekeeping, F&B, Sales, Finance, HR, Engineering, Security
- Build a high-performance culture focused on accountability, development, and recognition
- Drive recruitment, retention, and succession planning. Reduce staff turnover and improve employee engagement scores
- Foster diversity, inclusion, and a safe working environment aligned with company values
4. Operations & Asset Management
- Ensure smooth day-to-day operations across all departments with focus on efficiency and quality
- Partner with Engineering to manage capital projects, preventive maintenance, and property upkeep
- Oversee procurement and vendor relationships to control costs without compromising quality
- Uphold standards for cleanliness, safety, and security. Lead crisis management and emergency response
5. Owner & Stakeholder Relations
- Serve as primary liaison to ownership group. Provide transparent monthly reporting on financials, operations, and strategic initiatives
- Present business plans and ROI cases for renovations, technology upgrades, and new service concepts
- Represent the hotel in the local community, tourism boards, and industry associations
Key Requirements:
- 8+ years progressive hotel management experience, with 3+ years as GM, Hotel Manager, or EAM in a 4-star or 5-star property
- Proven track record of driving P&L performance, growing RevPAR, and exceeding GOP targets
- Strong leadership of large, multi-department teams in a full-service hotel with 150+ rooms
- Deep understanding of Singapore hospitality market, OTA landscape, and local compliance
- Expertise in PMS (Opera Cloud, Protel, etc.), revenue management systems, and hotel analytics
- Bachelor’s degree in Hospitality Management, Business Administration, or related field
- Guest-obsessed: You walk the floor, know regulars by name, and sweat the details
- Data-driven: You use metrics to make decisions, but trust your instincts on people
- People-first: You develop talent, have tough conversations with empathy, and celebrate wins loudly
- Entrepreneurial: You treat the hotel like it’s your own business and aren’t afraid to innovate
If you are interested to find out more, apply now!
General Manager
| Location: | Singapore |
| Discipline: | |
| Client type: |
| Contact: | Ethan Tan |
| Reference: | 3484 |
| Posted: | 15 days ago |
This is your chance to shape the guest journey, build a high-performing culture, and grow a flagship property in one of Asia’s most competitive hospitality hubs.
As General Manager, you are the face of the hotel and the driver of its commercial and operational success. You’ll own the full P&L, lead a diverse team of 150+ staff, and ensure every guest leaves with a story worth sharing. You balance sharp business acumen with a genuine passion for hospitality, creating an environment where both guests and employees thrive.
Key Responsibilities
1. Strategic Leadership & Financial Performance
- Own and deliver annual budgets, forecasts, and P&L results. Drive RevPAR, ADR, GOP, and market share growth
- Develop and execute commercial strategies with Sales, Marketing, and Revenue Management to maximize occupancy and profitability
- Analyze market trends and competitor activity to identify opportunities and mitigate risks
- Ensure compliance with brand standards, local regulations, licensing, and health & safety requirements
2. Guest Experience & Brand Excellence
- Champion a guest-first culture. Set service standards and ensure consistent delivery of 4-star+ experiences across all touchpoints
- Monitor guest satisfaction scores (GRI, NPS, OTA reviews) and implement action plans to achieve 90%+ satisfaction
- Personally engage with VIP guests, handle escalations, and turn service recovery moments into loyalty wins
- Oversee quality of rooms, F&B, events, and facilities to maintain brand reputation
3. Team Development & Culture
- Lead, coach, and inspire all department heads: Front Office, Housekeeping, F&B, Sales, Finance, HR, Engineering, Security
- Build a high-performance culture focused on accountability, development, and recognition
- Drive recruitment, retention, and succession planning. Reduce staff turnover and improve employee engagement scores
- Foster diversity, inclusion, and a safe working environment aligned with company values
4. Operations & Asset Management
- Ensure smooth day-to-day operations across all departments with focus on efficiency and quality
- Partner with Engineering to manage capital projects, preventive maintenance, and property upkeep
- Oversee procurement and vendor relationships to control costs without compromising quality
- Uphold standards for cleanliness, safety, and security. Lead crisis management and emergency response
5. Owner & Stakeholder Relations
- Serve as primary liaison to ownership group. Provide transparent monthly reporting on financials, operations, and strategic initiatives
- Present business plans and ROI cases for renovations, technology upgrades, and new service concepts
- Represent the hotel in the local community, tourism boards, and industry associations
Key Requirements:
- 8+ years progressive hotel management experience, with 3+ years as GM, Hotel Manager, or EAM in a 4-star or 5-star property
- Proven track record of driving P&L performance, growing RevPAR, and exceeding GOP targets
- Strong leadership of large, multi-department teams in a full-service hotel with 150+ rooms
- Deep understanding of Singapore hospitality market, OTA landscape, and local compliance
- Expertise in PMS (Opera Cloud, Protel, etc.), revenue management systems, and hotel analytics
- Bachelor’s degree in Hospitality Management, Business Administration, or related field
- Guest-obsessed: You walk the floor, know regulars by name, and sweat the details
- Data-driven: You use metrics to make decisions, but trust your instincts on people
- People-first: You develop talent, have tough conversations with empathy, and celebrate wins loudly
- Entrepreneurial: You treat the hotel like it’s your own business and aren’t afraid to innovate
If you are interested to find out more, apply now!