Key Description:

• Take charge of the site team, setting high standards for service quality and creating a collaborative, efficient work environment.
• Ensure the estate operates at peak performance, from maintenance to daily logistics, ensuring residents enjoy a well-maintained, comfortable space.
• Build strong, trusting relationships with council members, residents, and contractors, ensuring everyone’s needs are met and expectations exceeded.
• Oversee the renewal and management of service agreements and insurance policies, ensuring timely updates and optimal contract performance.
• Ensure full compliance with building laws and regulations, keeping the estate safe, legal, and up to code.
• Address feedback and complaints quickly, turning challenges into opportunities for improvement.
• Organize and attend council meetings and AGMs, ensuring all stakeholders are aligned and informed.
• Manage financial transactions, and develop annual budgets, ensuring strong fiscal control and forward-looking financial planning.

Key Requirements:

• You have at least 8 years of industrial building management experience, and you know the ins and outs of estate management.
• You possess excellent leadership and client relationship skills, with the ability to inspire a team and build strong rapport with residents and council members.
• You’re meticulous about ensuring all operations meet legal requirements and regulatory standards.
• You thrive in dynamic environments, using critical thinking to make smart, fast decisions.
• You’re focused on delivering exceptional service to residents and stakeholders, creating a positive, well-maintained community for everyone.