Our partner, an established hospitality owner-operator, is seeking an experienced General Manager to oversee the overall performance and operations of a flagship hotel property. The role will be responsible for driving operational excellence, financial performance, guest satisfaction, and team leadership across all departments.


Key Responsibilities:
- Oversee the overall day-to-day operations of the hotel, ensuring high standards of service and guest satisfaction.
- Ensure the hotel operates in line with corporate policies, operational standards, and service procedures.
- Drive initiatives to enhance guest experience, service offerings, and product positioning.
- Oversee the implementation of marketing, promotional, and commercial initiatives aligned with business objectives.
- Develop and manage annual budgets, revenue plans, and operational cost structures.
- Monitor financial performance and implement corrective actions to address performance gaps or variances.
- Drive cost optimisation initiatives while maintaining operational efficiency and service quality.
- Prepare and review financial reports, investment proposals, and operational updates for senior management.
- Ensure compliance with internal financial controls and audit requirements.
- Lead and manage Department Heads and operational teams across all hotel functions.
- Coordinate manpower planning, recruitment, onboarding, and staff development initiatives.
- Provide leadership guidance to department leaders to ensure efficient coordination of daily operations.
- Oversee staff performance reviews, training, and capability development.
- Step in to support departmental responsibilities when required.
- Ensure compliance with health & safety regulations, employment laws, and fire safety requirements.
- Maintain strong working relationships with regulatory bodies and relevant authorities.
- Ensure adherence to corporate policies and brand standards.
- Oversee preparation of monthly operational and financial reports.
- Ensure proper administration of financial documentation, invoices, and operational records.
- Review and justify operational or financial deviations where necessary.
- Act as the final escalation point for complex guest or operational issues.
- Lead and represent the property in internal and external stakeholder meetings.
- Safeguard the corporate brand reputation and service standards.

Key Requirements:
- Proven leadership experience in hotel operations management, ideally as a General Manager or Hotel Manager.
- Strong understanding of hospitality operations, financial management, and team leadership.
- Experience managing multi-department hotel operations.
- Strong communication, leadership, and stakeholder management capabilities.


If you believe that you fit the requirements of this opportunity and this opportunity will contribute to your career aspirations, apply now via beca.tan@annexion-partners.com!